FAQ & Policies

PRODUCTS
All our products are handmade in South Australia. All products are ready to ship.
Please refer to the care/safety instructions included with your order to ensure your items last as long as possible.

PROCESSING TIMES
Current order processing times are 3-7 business days.

SHIPPING
We use Australia Post to ship all orders. All orders are tracked, with Regular and Express postage options are available.
Orders within Australia can take 2-15 business days after shipping to be delivered.
International orders can take 6-30 business days after shipping to be delivered.
Please make sure to double check that your address is correct before ordering. We are not responsible for orders that aren't delivered due to incorrect address. Re-sending will be at buyer's expense.
Any possible import taxes in your country will be up to the buyer to pay.

CANCELLATIONS
Order cancellations must be made within 12 hours of ordering. There will be a 10% restocking fee.

REFUNDS & EXCHANGES
In the unlikely event that your item is damaged or lost in transit, please contact me for a solution! We will do our very best to fix the issue.
We do not issue refunds or exchanges due to change of mind. (this includes but is not limited to, customer choosing wrong size/colour of item) We do not issue refunds or exchanges on custom orders.
We are not responsible for any unlikely damage or losses in transit.
We are not responsible for any damages due to improper care. Please refer to care instructions on item description and/or care card you receive with order.

CANDLES/WAX MELTS
Our candles and wax melts are made with soy wax, cotton wicks, fragrance oil and dye flakes.